A large portion of my last post focused on the nightmare flight the day we returned from our cruise. When I wrote it, some parts were still unresolved – our luggage was still in limbo. I’ve reflected a lot on the last couple of days and have a lot of thoughts I need to unload – so, here I go!
When I fly, I always choose Southwest (unless they don’t fly into my destination city). Reasons I love Southwest:
I do realize that, for the most part, Saturday’s events were out of Southwest’s control. I was actually impressed by some of their actions and at least understood the rest. I’ve been on canceled or diverted flights on other airlines and found the lack of communication and chaos in trying to get where I was going to be frustrating and unacceptable! Southwest did a very good job with both those concerns!
The only part I felt could have been handled better was the luggage situation! I understand that everything in and out of Nashville was delayed, canceled, diverted, or something on Saturday because of the devastating thunderstorms and tornadoes they had. So, that meant a very large number of bags that had to be pulled and rerouted in some way, shape, or form! Our’s were just three out of probably hundreds!!! We were told several things that ended up not being correct – probably because those who were relaying the info were basing it on what their procedures tell them should happen, but because of all the activity, didn’t happen! Here’s what happened:
What I found out in all this was that the bar coding process has some kinks in it! Bags are only scanned when they are in the terminal – first when they are put on the originating flight and then when they are unloaded to the baggage claim area in the final destination! They don’t scan them when they transfer them from plane to plane……so, that’s why they sometimes don’t know exactly where misdirected bags are for a while and, in this case in particular, there were so many being rerouted all over the country that it made it even more difficult! But – I do have to say that of all the years I’ve flown on Southwest, I’ve only had my bags misdirected twice and both times they were hand delivered to me the next day and both times I was either home or at Mom’s, so it wasn’t like I was traveling on business with no clean clothes or necessary toiletries to get me by! The first time, my bag was accidentally put on the wrong cart and loaded onto a plane that ended up in Los Angeles (I was going to Buffalo in a snow storm, so I think it was actually the bag that just decided to take the detour) – it was found that same day, rerouted to Buffalo and in my hands the next morning! This time it was because of the weather crisis and among many others – it was found and in my hands the next afternoon! I have heard many horror stories about bags that apparently went by way of the Bermuda Triangle and were never seen again or found days/weeks later!
So — all in all, I think Southwest handled a really horrifying and frustrating situation very well – or as well as they could, in the case of the misdirected luggage! I hope I never have a flight that scary again…….but, if I do, I hope I’m on Southwest!